AI Review Bot
After a job is marked complete, this n8n workflow waits 2 hours then sends a personalized SMS via Twilio asking the client for a review. Positive replies get a Google review link; non-replies get a gentle nudge 24 hours later. Every interaction is logged to Airtable.
+130%
Reviews increase
78%
Response rate
< 1 day
Setup time
How It Works
Getting Google reviews manually is painful — most businesses forget to ask, and most customers forget to leave one even when they mean to. This workflow removes the friction entirely.
The moment a job is marked complete in your booking system, a webhook triggers the n8n workflow. After a 2-hour delay (so the client has time to settle), Twilio sends a friendly SMS. If they reply positively, they get a direct Google Review link — one tap away. No-reply customers receive a gentle follow-up 24 hours later.
- →Webhook integration with any booking or CRM system
- →Personalized SMS via Twilio with the client's name & service
- →OpenAI sentiment analysis on every reply
- →Automatic Google Review link for happy customers
- →All interactions logged to Airtable for reporting
The diagram shows the full n8n workflow — from job completion webhook to SMS, sentiment analysis, Google Review link, and Airtable logging.
Step by step
How It Works
- Step 1
Job Marked Complete
When you mark a job as done in your booking system, a webhook fires and kicks off the workflow automatically.
- Step 2
Wait 2 Hours
The workflow pauses for 2 hours — giving the client time to get home and settle in before being contacted.
- Step 3
Personalised SMS Sent
Twilio sends a friendly SMS using the client's name and the service they received, asking if they'd leave a review.
- Step 4
Sentiment Analysed
GPT-4o reads the reply and determines whether it's positive, negative, or a no-reply — and routes accordingly.
- Step 5
Google Review Link Delivered
Happy customers get your Google Review link with one tap. No-replies receive a gentle nudge 24 hours later. Everything is logged to Airtable.
Deliverables
What's Included
You receive
- n8n review follow-up workflow (importable JSON)
- Twilio SMS templates (request + nudge + review link)
- Airtable review tracking base
- GPT-4o sentiment analysis prompt
- 30-minute onboarding call to connect your accounts
- 14 days post-launch support via WhatsApp
Built with
Ready to deploy?
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